Your most frequent questions
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Pompe à chaleur
Your issue is not listed here?
🔧 Annual maintenance of your heat pump
🛠️ Anomaly symbol displayed
📟 Control box does not turn on
🌡️ Pool does not rise in temperature
⚠️ Restarting your Heatpump
🔗 Set your WIFI (integrated to your heat pump)
💧 Your heat pump is leaking water
❄️ Winterizing your heat pump
❄️ Your heat pump evaporator is frosted
Compressor does not start
❗Error code "Err 03" (Inverter and Nano models)
❗Error code "Err E3"
❗Error code "Err P9 "
❗Error code "err PC".
❗Error code "err PL" or "err Pd"
❗Error Code E13 (Full inverter models)
❗Error code E4
Evaporator (blades twisted)
⚡Ignition out of service
Schedule Selection FI and Silverline FI
Simple installation of my POOLEX heat pump
Temperature mode changing out of service (Full inverter models)
Temperature of the water is not rising
You would like to efficiently heat your pool
Welcome to the FAQ area
If you have any questions regarding the purchase of our Poolstar products, please consult this FAQ (frequently asked questions) before contacting our Service.