Your most frequent questions
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Pompe à chaleur
Your issue is not listed here?
Choosing a heat pump
Compressor does not start
Error code "Err 03" (Inverter and Nano models)
Error code "err PC".
Error code "err PL" or "err Pd"
Error Code E13 (Full inverter models)
Evaporator (blades twisted)
Ignition out of service
Schedule Selection FI and Silverline FI
Simple installation of my POOLEX heat pump
Temperature mode changing out of service (Full inverter models)
Temperature of the water is not rising
The control box does not turn on
Winterizing your heat pump
You would like to efficiently heat your pool
Your control box displays the code " Err P9 "
Your heat pump displays an anomaly symbol
Your heat pump evaporator is frosted
Welcome to the FAQ area
If you have any questions regarding the purchase of our Poolstar products, please consult this FAQ (frequently asked questions) before contacting our Service.