❗Error code "err PL" or "err Pd"


Problem :

Code displayed "err PL" or "err Pd". The heat pump no longer works.

Origin of the problem :

This problem corresponds to a malfunction of the flow detector.

Resolution :

3 causes are possible :

1 - You do not have enough water in the heat pump water circuit (the heat exchanger)

Check the proper flow of water within the heat pump.

To do this:

- Check that the pool filtration or circulation pump is working properly. Reprime it if necessary (for this, consult the manual of the supplier of your filtration/circulation pump). If it doesn’t work, the problem doesn’t come from your POOLEX heat pump.

- Check that the water inlet and outlet pipes are connected correctly (in the right direction)

2 - Water flow sensor is faulty

The water flow sensor prevents the heat pump from overheating. The sensor is a blade located at the exchanger outlet.




* Ensure the correct blade direction

Then you can test the sensor manually.

To do this:

* Stop filtration, leaving heat pump on

* Unscrew the sensor

* Press in the direction of the arrow on the sensor until the heat pump starts


If it starts, the problem is your water circulation (cause #1 – above)

If it does not start, go to #3

3 - Water flow sensor is disconnected

* Unplug the heat pump electrically

* Open the Heat Pump Top Cover



* Open the electrical box cover to access the electronic board



* Check that the terminals of the "fluxostat" or "water flow switch" are connected (diagram). The position of the sensor is indicated on the electrical diagram of your instruction manual.

  

 

- If the terminals are not properly connected, reconnect them correctly

- if the terminals are well connected, the sensor is probably faulty and needs to be changed.

In case your product is out of warranty (more than 2 years or more than 3 years for Jetline Premium only), you can order the spare parts on our website.

If your product is still in warranty (less than 2 years or less than 3 years for Jetline Premium only), fill out the form, attaching your purchase invoice and a picture of the problem as an attachment.

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