Your most frequent questions
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Sauna & bien-être
Your issue is not listed here?
My infrared cabin does not light up anymore
Reception, Installation and Maintenance of the sauna
The sauna does not heat up / INFRARED Sauna
The sauna does not heat up / STEAM Sauna
What are the differences between an infrared sauna and a steam sauna?
What is the difference between the QUARTZ and MAGNESIUM position?
What is the heating time for “France-Sauna” saunas?
What is the maximum operating temperature of the sauna?
Your Harvia stove does not start
Your infrared sauna heats up but you do not sweat
Your infrared sauna trips
Your steam sauna trips
Your stove cuts itself for no reason
Welcome to the FAQ area
If you have any questions regarding the purchase of our Poolstar products, please consult this FAQ (frequently asked questions) before contacting our Service.